New York and Dubai — Today travelers have even more control over their hotel room environments thanks to an integration partnership between Volara and INTEREL. Guests can raise or lower room temperature, open or close drapes, turn on or off lights, and ask for guest services such as “do not disturb” or “make up room” using simple voice commands spoken to any of the major natural language processing platforms including Amazon Alexa, Google Assistant, and IBM Watson. Volara’s software provides a real-time conversation management overlay that enables INTEREL’s Guest Room Management System to be controlled by the voice of the hotel guest – a frictionless, memorable and secure experience.
“We are pleased to be working with INTEREL to enable travelers to control their hotel room environments by voice command, exceeding the at home experience with a true hotel-grade solution,” said Dave Berger, Volara CEO. “The integration works seamlessly, providing guests with an immediate response to their wishes on command. When coupled with more than 30 other hotel technology integrations, a single command can deliver to guests a contextually relevant, totally awesome, conversational experience. Volara-powered voice commands integrated with INTEREL are not just fun and flexible, but they are giving hotels that added level of differentiation that will help them quickly rise above the competition and increase guest satisfaction scores and loyalty. We look forward to collaborating with INTEREL customers on the selection of voice technologies best suited for their hotels and managing their voice interactions with our robust, integrated, and scalable solution.”
Volara provides cloud-based, platform agnostic, real time, multi-property conversation management software and a secure integrations hub that makes voice technology enterprise deployable. Its software turns the major natural language processing platforms into a hotel business tool that drives more efficient guest service, influences guests’ behavior by promoting hotel amenities and guest activities, measurably improves net promoter scores up to 20 percent, and helps hoteliers understand their guests better. INTEREL is an award-winning hospitality guestroom control provider with solutions from low-cost, networked thermostats with industry standard energy management to complex control for lights, thermostats, drapery, and guest services. With a platform that can be modified for specific needs, INTEREL puts hoteliers in charge of the guest-room control experience.
“We are thrilled to be harnessing the power of Volara’s voice hub for the hospitality industry,” said Florian Gallini, INTEREL CEO. “As voice becomes an increasingly preferred interface for guest and staff interactions with technology in hotels, INTEREL stands ready to respond by delivering a voice on command experience that is engaging, modern, frictionless and fun from the moment a guest opens the door to their room. INTEREL has always been known as one of the industry’s largest portfolios of partner integrations and innovation in the industry and adding Volara’ voice hub to INTEREL’s IoT capabilities such as location-based services will open opportunities for new innovations for hoteliers.”
Original Source: HospitaliltyNet