Manchester, UK — The Alan Hotel in Manchester, UK, born of partnerships between artists, chefs, designers and forward-thinkers, has brought Uniguest’s Volara solution into its eclectic ecosystem with a Google Nest Hub in every guest room.
The design-led and tech-forward hotel is one of only four in the UK to offer Google Nest smart concierge in all its rooms, making guest comfort and convenience more seamless than ever. Guests can enjoy this convenience amongst a host of others – including locally roasted coffee from Ancoats Coffee Co (an acclaimed coffee roaster situated in nearby Ancoats, a neighbourhood recently named as one of the top 20 coolest in the world), specially selected tea by Bohea Teas, magazines by Yuck! and Aesthetica, rainfall showers with 100% organic Haeckel’s natural skin care products and bathrobes and slippers on request.
Guests can access the information, local recommendations, and hotel services they need for a pleasurable and convenient stay just by speaking or tapping on the Google Nest Hub device on their bedside table. Volara’s content rich solution provides guests simple access to their favorite music and videos centered around their unique interests.
David O’Connor, Head of Sales, Marketing and Community at The Alan, commented, “The Alan is always striving to bring our guests ‘what’s next’ in hospitality. There is no question that the Volara solution is at the forefront of a technology revolution in hospitality. As hotels like The Alan aim to differentiate the experience they offer to, more efficiently serve, and better understand their guests, Volara is the obvious choice. From contract through implementation, the process was smooth, the experience seamless, and the technology simply awesome.”
David Berger, CEO of Volara and EVP of Voice at Uniguest, added, “Uniguest is proud and excited to bring Volara to The Alan’s unique brand, adding a new interactive medium in the guest room. Our teams worked closely together to extend the ethos that is The Alan to a voice, tap, and visual experience. That said, particularly as hotel staff have been so stretched over the past two years, I am most proud that we’ve been able to lighten the demands on those staff – reducing call volume and fully automating responses to most common guest questions.
“Today, the hotel team is able to focus its time on providing guests with an elite level of hospitality that only the best professional staff can provide, rather than answering questions about WiFi access, checkout time, and the many other mostly predictable questions that guests require be answered during their stay.”
About The Alan
The Alan is a design-led hotel, bar and restaurant on Manchester’s vibrant Princess Street. The unique 6-storey hotel features 137 rooms, an open-plan kitchen, bar and pop-up event space. Created with an emphasis on championing local makers, the space celebrates the spirit of Manchester throughout its design, produce and culture. Art and design play a leading role at The Alan – taking residence within an impressive Grade II listed building in the heart of the city centre, the industrial-chic interiors pay homage to the building’s rich heritage and have been carefully curated to uncover the hidden beauty of the building’s past.
18 Princess St, Manchester M1 4LG .
Founded in 2016 in New York, NY, Volara provides customizable voice-based engagement software across hospitality, senior living, stadiums, banking, retail, and other industries. The software is hardware agnostic and used with devices such as the Google Nest Hub and Amazon Echo. The highly secure conversation management software is user friendly and deploys at scale. Volara’s software now manages more than 20,000 voice assistant solutions that have been used by over 10 million people in nearly 400 hotels and senior living communities around the world. Volara is a Uniguest technology and part of its Voice Technology division. For additional information, please visit volara.io for more information.