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Privacy Policy

Last updated: December 12, 2016



Introduction

Digital Currency Council, Inc., which does business as Volara ("Company", "we" or "us"), respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes our practices for collecting, using, maintaining, protecting, and disclosing information that we collect from you or that you provide to us when you visit our sites www.volara.ai or www.volara.io (collectively, our “Site”) or use any products and services made available by us (collectively with the Site, the “Services”).

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using the Services, you agree to this Privacy Policy. If you are using the Services on behalf of an entity, you are agreeing to this Privacy Policy for that entity and are representing to us that you have the authority to do so (in which case “you” will refer to that entity). If you do not agree with our policies and practices, your choice is not to use the Services.



Changes to the Privacy Policy

This policy may change from time to time. If we make any changes, we will post the changes on this page and indicate at the top of this page the date this policy was last revised. We will also notify you of any material changes either through a pop-up notice, e-mail or through other reasonable means. Any such changes are effective immediately when we post them, and apply to all access to and use of the Services thereafter. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new policy. You are expected to check this page from time to time so you are aware of any changes.



Information We Collect and How We Collect Information

The information we collect from you falls into two categories: personally identifiable information (“Personal Information”) and non-personally identifiable information (i.e., information that cannot be used to identify who you are) (“Non-Personal Information”). Below are the various ways in which we may collect Personal Information and Non-Personal information from you.


Information We Automatically Collect. Like most websites, our Services may incorporate technology such as “pixel tags”, “web beacons”, and “cookies” that allow us to track the actions of users of our Services automatically. Pixel tags or web beacons are tracking devices on websites or in e-mails that can monitor the behavior of the user visiting the website or sending the e-mail, and cookies are small files that web servers may place on your computer when you visit a website. These automatic tracking tools allow us to collect Non-Personal Information, such as location information, information about your internet connection, browser information, information about when you access the Services, the website address that linked you to our Site, the website that you visit after using our Services, and details of how you used our Services, such as how often the Services are used and which features of the Services are used.


Third Party Analytics. This Site uses Google Analytics, AdWords and AdSense (“Google Services”) to collect data about our Site traffic via advertising cookies and anonymous identifiers. Google may serve ads across other websites that you visit based upon your past visits to our Site, and may also serve our advertisements on other websites. This site also uses Hubspot (“Hubspot Services”) to collect data about our site traffic via advertising cookies and anonymous identifiers. We do not facilitate the merging of Personal Information with non-personally identifiable information previously collected through either the Google Services or Hubspot Services. Any data collected will be used in accordance with this privacy policy, Google’s privacy policy located at https://www.google.com/policies/privacy/ and Hubspot’s privacy policy located at http://legal.hubspot.com/privacy-policy.


Publicly Posted. If you post information on public areas of the Site (i.e. comments or blog), that information is visible to and may be collected, stored and used by anyone. We recommend you be cautious about giving out Personal Information to others or sharing Personal Information in public or online forums. We are not responsible for the actions of any third parties with whom you share Personal Information.


Information You Voluntarily Provide to Us. If you contact us by phone, email, instant message, live chat, social media, or by some other means, we may keep a record of your contact information (including your name, company name, email, address and phone number) and the correspondence for later reference to help improve our Service. When we send you emails, we may also track whether you open them to figure out how to deliver more helpful emails and improve our Services. Additionally, we may keep a record of any forms, surveys or questionnaires that you voluntarily fill out on our Site or through your use of the Services.


User Accounts. We will collect and store the information you provide to us if you create an account, such as your name, company name, company address, phone number and email address. You do not have to share this information with us, but without it you may not be able to access certain features or participate in certain aspects of the Services.


Financial Information. If you make a purchase, we need to collect information including your credit card number, shipping address, and billing information. Your order information is shared with and processed by our third party credit card services provider and encrypted when it is transmitted for processing.


Information Collected Through Use of Purchased Services. If you purchase any of our Services, we may collect information about how you use and interact with the Services and the data and information that is collected or provided by you through or in connection with your use of the Services (including, without limitation, data collected from your customers' voice-activated engagements with our products and any information or data relating to your business or customers that you upload to the administration portal).



How We Use Your Information

We may use information that we collect about you or that you provide to us, including personal information, to measure usage of the Services, to analyze the effectiveness of our Services, to improve and enhance functionality of the Services, to customize the Services for you, to provide support for the Services and respond to requests and inquiries, to provide you with notices, such as updates or changes that we may make to the Services, and to market and advertise the Services.

We may from time to time aggregate information in certain data analysis, reports, or other interpretations of trends for both internal and external purposes. When aggregating personal information, we make sure that the information is not identifiable to any particular user.

If we intend to use any personal information in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the personal information is collected.



Disclosure of Your Information

We do not sell, rent, or trade your personal information with any third parties except as provided in this Privacy Policy. We may disclose your Personal Information and Non-Personal Information to service providers or other third parties, such as vendors, technical agents, subcontractors and consultants, to perform certain business-related functions that help make the Services and our offerings available and functional, including , but not limited to, design services, installation services, web site hosting, maintenance, data analysis and metrics services, technical agents, customer support and support, email delivery services and infrastructure services.

In addition to the disclosures for the purposes above, we may disclose your Personal Information and Non-Personal Information to a buyer or other successor as part of a merger, acquisition, change of control or other similar business transfer, to government body or other third party if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, or in specific other cases with your consent.

We may disclose aggregated user statistics and other data with our affiliates, agents and current or prospective business partners. This aggregate information does not personally identify you.



Choices About How We Collect, Use and Disclose Your Information

We strive to provide you with choices regarding our collection, use and disclosure of the information you provide to us. The mechanisms listed below provide you with control over such collection, use and disclosure:


Marketing Communication. If you do not want us to send you marketing or promotional communications, you can opt-out by checking the relevant box located on the form on which we collect your data or emailing us at support@volara.ai. We will not be able to remove your information from the database of any third parties to whom you have previously authorized us to share such information. Please also note that we may still send you important administrative messages.


Cookies. You have the option to accept or disable cookies at any time through your browsers. You may refuse to accept browser cookies by activating the appropriate setting on your browser. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see http://kb2.adobe.com/cps/526/52697ee8.html. If you choose to disable your cookies, your user experience may be limited.


Google Analytics. You can opt out of tracking by Google Analytics by using Google’s Ads Settings or going to https://tools.google.com/dlpage/gaoptout/.


Do Not Track Signals. Third parties may keep track of your browsing activities across third party websites. Certain web browsers enable users to activate a “Do Not Track” signal but we do not currently respond to the “Do Not Track” signal or other similar mechanisms.


Notice to California Residents. If you would like to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes, please send an email to support@volara.ai.

To request any other changes or information about our collection, use or disclosure of your information, please email us at support@volara.ai.

Accessing and Correcting Your Information

If you wish to access, update, correct or delete any personal information in our possession that you have previously submitted via the Services, you may log into your account and make updates. If you wish to make changes not available through your account settings, please contact us at support@volara.ai.



Third Parties; Links to Third Party Sites

This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by us (the "Third Party Sites"), and the policies and procedures described in this Privacy Policy do not apply to those Third Party Sites, even if you access them through the Services. The links from the Services do not imply that we endorse or have reviewed the Third Party Sites. We encourage you to carefully review the privacy policies of any Third Party Sites you access so you know how they will use and share your information.



Children Under the Age of 13

Our Services are intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information to us. If you believe we might have any information from or about a child under 13, please contact us at support@volara.ai.



Transfer of Personal Information; International Visitors

The Services are provided for access and use by persons located in the United States but may be accessed in other parts of the world. If you use the Services from outside of the United States, you acknowledge and agree that you are doing so at your own initiative and at your own risk. You are solely responsible for ensuring that your use of the Services complies with the laws of your specific jurisdiction, including the specific laws of your jurisdiction regarding the import, export, or re-export of the Services. If you are an international visitor, you acknowledge that by providing your Personal Information from outside the United States you are: (a) consenting to the transfer, processing and storage of your Personal Information to and in our offices and servers and authorized third parties referred to in this Privacy Policy that are located in the United States, which may not have the same data protection laws as the country in which you reside; and (b) permitting the use of your personal information in accordance with this Privacy Policy.



Security

We take reasonable steps to protect the Personal Information provided to us from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Information to us via the Internet.

All payment transactions are conducted through our PCI compliant secure payment solutions provider Stripe. For additional information on how Stripe secures your payment card information during transmission and storage, please refer to Stripe’s privacy policy located at: https://stripe.com/us/privacy. We may change our payment processor in the future.



Contact Information

If you have any questions about this Privacy Policy, please contact us at support@volara.ai.

About Volara

Volara is THE provider of custom voice-based solutions to the hospitality industry. Our proprietary software creates a hotel business tool atop the leading hardware and natural language processing platforms. Our proven best practices ensure high utilization rates and an optimal guest experience - ensuring your guests’ engagement is personal and remarkable. Volara enables you to serve your guests more efficiently and subtly influence their behavior while leaving them with a warm feeling toward your brand.

When your guests talk, you win! Ask Volara to create a custom solution that’s consistent with your brand.

Let's Connect

Want to see more?

Seeing (or hearing, rather) is believing, so let’s talk. We’re happy to give you a test-run of the technology and answer any property-specific questions you might have.