Interactive voice-first solution supplies guests a more convenient and memorable stay, while enabling the hotel to serve its guests more efficiently and consistently.
CABAZON, CA — May 10th, 2022 — As Morongo Casino Resort & Spa – an oasis in the desert just 90 minutes’ drive from Los Angeles – welcomes record numbers of guests to its four-star resort experience, Volara is there supporting the contactless, convenient and brand consistent journey from check-in to check-out.
Rather than picking up the phone to call room service or request a forgotten amenity at the front desk, guests can speak commands to a Google Nest Hub powered by Volara to get whatever they need with minimal staff interaction.
Volara’s integration with the Amadeus Service Optimization Solution extends the contactless guest experience with item and service requests being seamlessly routed to the appropriate department for fulfillment of each command. Whether guests request an item (“bring a bottle of champagne”), a service (“turndown my room”), or recommendations (“where can I go for dinner”), the highly secure voice technology streamlines all guest communication and gives visitors a way to connect virtually to those who will make their stays exceptional.
Volara’s integration with Sonifi Solutions brings voice control to the guestroom television viewing experience. No longer will guests need to find and touch the remote control or scroll through channels seeking their favorite show. Now they can say things like “turn on the TV” or “tune to ESPN” or “open the guide” and their television will respond appropriately.
“The Morongo Casino Resort & Spa is always looking to strengthen our guest experience and our partnership with Volara will help us do just that, said Richard St. Jean, Morongo’s Chief Operating Officer. “As our guests have become increasingly comfortable using smart speaker technology at home, we knew that adding Volara devices to our rooms would bring the same type of voice-on-command experience and convenience to Morongo. This enables guests to seamlessly connect with our staff, access our entertainment options or receive instantaneous answers to questions about our amenities and services without ever having to pick up a device.”
“Questions we receive all the time such as ‘Where is the award-winning Cielo restaurant located?,’ and ‘How do I join the rewards program?’ – can now be answered conveniently and consistently, which frees up our staff to focus on providing the exceptional guest service that makes Morongo unique,” St. Jean said.
Volara supplies platform agnostic voice-based conversation-management software and a secure integrations hub for existing hospitality technologies. Its software turns the major natural language processing platforms into a business tool that drives more efficient customer service, influences guests’ behavior, improves net promoter scores and helps hospitality providers understand travelers better. Volara’s software is enabling the hotel to manage conversations with its guests in real-time. Its secure integrations hub, which now includes 40+ hotel technologies, is enabling guests’ requests to prompt specific actions – whether routing a task to hotel staff, turning off the lights, or putting on the air conditioning. Volara’s software also enables added layers of security to ensure that guests’ privacy is protected, and proprietary hotel data is secure. Volara is the only provider of voice-based solutions to the hospitality industry that has the Alexa for Business Service Delivery Designation from Amazon, is a launch partner of Alexa for Hospitality and Google for Hotels and is an authorized solution provider for the Google Assistant Interpreter Mode.
“Well before the pandemic, hotels were embracing voice technology as a means of engaging guests,” said David Berger, Volara CEO. “Today, with contactless service becoming the norm and staffing shortages an ongoing challenge, hoteliers have had little choice but to meet the needs of their guests with little to no personal interaction. Guests who are constantly asking Siri or Google or Alexa questions while at home, now expect to have an even better more tailored on-command experience while in their guest room.
“As a technology-forward destination, Morongo Casino Resort and Spa is anticipating its guests’ needs and doing everything possible today to elevate the touchless travel experience of tomorrow, starting with secure and convenient voice-based guest service,” he added. “Morongo is ready, willing, and able to greet guests and keep them engaged in a way that only Volara can. We are delighted to add this leading resort to our client portfolio, and we look forward to working with them to continuously innovate and evolve their voice-first guest experiences.”
For further information and to learn more about the Volara voice-based solution, visit www.volara.io.