New York and San Francisco — Hotel Zetta, managed by Viceroy Hotels and Resorts and boasting ultra-modern guest rooms, innovative health and wellness programming and cutting-edge tech experiences in the heart of San Francisco’s bustling SoMa district, is giving its guests a fun and intuitive way to engage with the hotel and in-room technologies by featuring Amazon Alexa voice assistants powered by Volara in its guestrooms.
Guests can speak commands to order hotel service directly from their rooms, such as “Alexa, what are the specials at Cavalier Restaurant?” or “Alexa, can I get a Relax & Rejuvenate in-room spa treatment?” or “Alexa, turn on ESPN.” These on-command services are facilitated by Volara’s secure integration hub, which interfaces with the ALICE Hotel Operations Platform and MCOMS Guest Room Entertainment Platform at Hotel Zetta.
“Hotel Zetta is a tech-forward hotel always looking for new and innovative ways to deliver that exceptional experience, so when Volara approached us we quickly saw this was a natural fit. Not only is the Alexa device intuitive for guests but it allows us to respond to guest requests right away without the delay of guests having to call the relevant department. It is a win-win,” said Hotel Zetta General Manager, Mark Beevor.
Hotel Zetta is the second hotel in the Viceroy portfolio to deploy Volara-powered Alexa technology. Viceroy Los Cabos voice-enabled its guest communications in January 2019. At both properties today, conversations with guests can be managed in real-time and are securely integrated into existing hotel technologies through Volara’s secure integrations hub.
Volara’s software turns popular voice assistants (Amazon Alexa, Google Assistant, IBM Watson, and Smartbeings WooHoo®) into a hotel business tool that drives more efficient guest service, influences guests’ behavior by promoting hotel amenities and guest activities, measurably improves net promoter scores up to 20 percent, and helps hoteliers understand their guests better. Volara’s secure integrations hub connect hotels to more than 40 powerful technologies, including property-management systems, IPTV systems, work order-management systems, room controls, guest-engagement platforms, valet software, staff alert technologies and more. Volara is the only hotel-focused solution with an Alexa for Business Solution Designation. It is a launch partner for Alexa for Hospitality and Google Assistant Interpreter Mode. Today the company provides conversation management software and secure integrations for 98 percent of the hotels using voice assistants across the globe.
“We are thrilled that Hotel Zetta San Francisco is now LIVE with Alexa powered by Volara,” said David Berger, Volara CEO. “Together with our integration partners ALICE and MCOMS, we are delivering service on command to guests no matter what they need or when they want it. With our technologies, guests’ voice requests are routed immediately from Alexa to the appropriate Hotel Zetta staff member. Guests never wait in line or on hold.
“This is a fun, interactive, and extremely comfortable way for guests to communicate with the hotel; it’s also a seamless way for staff to manage and fulfill guests’ voice requests,” he said. “How cool is it to lay in bed and say, ‘Alexa, turn on Rachel Maddow’ and convenient to say, ‘Alexa, send a pot of coffee to my room.’ In this way, Volara is equipping Hotel Zetta with contextually relevant, totally awesome, conversational experiences at scale.”
Volara will be displaying its voice-based conversation-management software at HITEC Minneapolis, June 17 to 20 at the Minneapolis Convention Center in Booth 2408. Attendees can get see Volara’s integrations hub in action at 20 vendor booths, including ALICE in Booth 1514 and MCOMS in booth 1008.
Original Source: HospitalityNet