Quantifying the Guest Experience

Quantifying the Guest Experience

Hospitality is a numbers game. Supply and its elasticity is limited. Demand is finicky and price conscious. Amorphous terms like “guest experience” are challenging to quantify, yet most argue critical to filling guest rooms at premium rates in competitive...
Is Your Hotel Budgeting for Voice Technology?

Is Your Hotel Budgeting for Voice Technology?

New revenue opportunities and operational efficiencies derived from a well implemented guestroom voice assistant are measurable Seventy-nine percent of hoteliers and 45 percent of travel brands reported voice-enabled technology investment plans this year. Devices from...