Chances are, by now you have heard your friends, colleagues or the mainstream media singing the praises of the Amazon Echo, and the hottest new voice-controlled virtual assistant called "Alexa". Amazon CEO Jeff Bezos once explained that the 'all-knowing assistant' Alexa was inspired by Star Trek, where Captain Kirk, Spock and the rest of the crew could summon the Enterprise's intelligent computer from anywhere to swiftly access the information they needed. Exa Guest Engagement Software turns the Amazon Echo into an on-property, personal concierge. It has both hotels and their guests asking, "Is there an Echo in here?"
Offering the first true leap in an immersive-tech guest experience, Volara's intelligent voice automation solution has reimagined how hotels interact with guests, unleashing opportunities to enhance the hotel brand and drive more up-sell opportunities. Volara puts hotel amenities, custom offers and services at the tip of the guest's tongue and restores hotel control of information flowing to guests. While the immediate benefits – e.g., influencing guest behavior, reducing strain on staff, and creating a truly remarkable guest experience – are driving near term interest, it's the never-before realized data captured from these voice interactions that has the potential to completely transform hotel management decision making.